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What people usually write about
Often it's a follow-up to something they've read — a bit of a boiler article that didn't quite click, or a question about how power flushing applies to their setup. Sometimes it's just to point out a gap.
One thing we can't do
We can't book jobs, send someone round or price up work through the site. It's writing, not a way to arrange repairs, so please don't send details of an urgent leak expecting us to attend.
Replies
Ellie reads everything and answers when she can. It's usually a few days rather than the same hour, so a genuine emergency is better handled by someone who can come out.